TERMS AND CONDITIONS
BULLERÖ GUESTHOUSE AND CROFTS

1. PRICES
The prices in the price list are stated in Swedish kronor except where otherwise stated.

2. WHEN IS MY RESERVATION CONFIRMED?
The purchase / booking becomes binding on you as soon as it has been confirmed orally or in writing by the seller. These terms apply from that moment regardless of whether you paid for the event in full, in part or not at all.

3. WHAT, WHEN AND HOW SHOULD I PAY?
Both by phone and online, you pay according to the terms at the time of booking and only by credit card. To protect and encrypt your credit card information as it goes through our system, we use ”Secure Socket Layer” (SSL) technology.

4. CANCELLATION / CHANGE
If you want to review, change or cancel your booking, follow the instructions, which are in the e-mail confirmation. Please note that you may be charged for cancellation in accordance with Bullerö Gästhem’s cancellation policy and conditions for no-show!

Any change or cancellation must be made no later than 14 days before arrival. If changed or canceled later than 14 days before arrival or in case of no-show, 100% of the booking price will be charged.

You can change or cancel your booking free of charge no later than 14 days before arrival via "My page" later than 14 days before arrival 100% of the booking price will be charged. Log in with the information in your confirmation.

Changes or cancellations according to the above rules can be made via By Nordiq's call center at a cost of SEK 100 and must be made within our regular opening hours. Please note that your change / cancellation is not valid until you have received a written confirmation from By Nordiq.

If you are prevented at short notice or outside office hours, please call the staff at Bullerö 010-223 17 17.
Repayment does not take place at s.k. "No-show".

If you have questions or need more information, please contact customer service:
Email: bokning@bynordiq.se
Phone: +46 – (0) 411-55 87 09

5. COMPLAINTS
Ev. complaints must be made to the person in charge of the accommodation or his representative as soon as possible. If you do not get the problems corrected, contact By Nordiq. The right of complaint is lost if you do not notify Bullerö Gästhem’s site manager on site. If you leave the accommodation without the site manager having a reasonable time to solve the problem, you will lose your right to compensation. Ev. Claims for compensation must be received in writing by By Nordiq no later than 30 days after the end of the trip.

6. PERSONAL DATA RESPONSIBLE
The County Administrative Board of Stockholm County is responsible for personal data. The County Administrative Board processes your personal data in accordance with current data protection legislation. The categories of personal data that are normally processed are name, year of birth and contact information in the form of telephone number and e-mail address as well as information for payment. The purpose of the processing of your personal data is to handle your booking and payment when renting accommodation within Bullerö nature reserve. The legal basis for the treatment is in the public interest.

Your personal data will be handled by By Nordiq AB (the authority’s personal data assistant) via the company’s booking service.
Your personal information will be thinned in the event of obsolescence, normally one month after the rental of the accommodation has taken place.

For information about your rights according to the Data Protection Ordinance, see https://www.lansstyrelsen.se/dataskydd

Contact information for the Stockholm County Administrative Board and the data protection representative
The County Administrative Board of Stockholm County
Box 22067
104 22 Stockholm
Phone number: 010-223 10 00
E-mail address: stockholm@lansstyrelsen.se

The County Administrative Boards’ data protection representative Maria Leijon:
E-mail address: dataskyddsombudet@lansstyrelsen.se
Telephone number: 010-223 10 00 (Växel Länsstyrelsen Stockholm)

7. INTEGRITY POLICY
By Nordiq AB (”BN”) processes personal information that you provide to us. Personal information that will be processed includes, but is not limited to, name, date of birth, gender, address, email address and telephone number. We may also process information that is registered in connection with ordering, such as age, requests for special diets. You provide the personal information yourself in connection with ordering accommodation, creating accounts or other services on the web or by phone.

Read more about how we collect, use, process and protect your personal information in our work, here: https://bynordiq.se/privacypolicy/