By Nordiq ApS is responsible for onlinereservations on this page.
These travel conditions apply between By Nordiq ApS Tornegade 4, 1. sal, 3700 Rønne and you as specified in the confirmation. The agreement is valid for all types of products where By Nordiq iApS is the organizer unless otherwise specified.
1. PRICES
The prices are quoted in Danish kroner except where otherwise indicated. We reserve the right to make changes due to price and exchange rate changes beyond our control after this date.
2. WHEN IS MY BOOKING BINDING?
The purchase/reservation becomes binding as soon as it is confirmed verbally or in writing by the seller. These terms apply from the moment whether you have paid for all, partly, or not at all.
If the products booked with retailers, other booking and payment conditions apply. Be sure to check the conditions.
3. WHAT , WHEN AND HOW SHOULD I PAY ?
You must pay the price of the arrangement by the date given in the conditions of the booking. Both by phone and online , you pay according to the terms at the time of booking and only by credit card. To protect and encrypt your credit card details, we use the “Secure Socket Layer ” technology (SSL).
Please note that for special pricing and special offers, your credit card may be pre-authorized and charged (sometimes without refund ) when booking and confirmation is made. Please check room and price information before you complete your reservation.
4. SUPPLYING OF COTTAGES
By Nordiq ApS supplies contact of holiday accommodation between customers and organizers. By Nordiq ApS is not the organizer of private cottages.
Upon booking, you will receive a confirmation email from By Nordiq ApS. Any further information you will receive from your current operator or from By Nordiq ApS in the function of the agency .
Reservations are made on the basis of the description based on information from the organizer. Conditions regarding the final cleaning, final cleaning and linens can be found in the owners Terms and Conditions.
The payment of rent is made via credit card directly at reservation . If you encounter unexpected difficulties during your stay or if the accommodation is not in good condition, you must immediately contact the principal organizer/landlord.
5. CANCELLATION INSURANCE
For the reservation, a voluntary cancellation insurance can be taken out when making the reservation. The cancellation insurance applies if you cannot reasonably begin your travel due to acute illness, accident or death suffered by you, travel companion or your immediate family members. Immediate family is defined by the insured’s spouse, children, grand-children, siblings, parents, grandparents, parents-in-law, a person with whom the insured lives in a marital relationship or a travel companion included in the booking. Acute illness is defined by illness that you did not know, could or should have known would occur when booking the trip. Illness must be documented with a valid medical certificate.
Exceptions and conditions:
We do not reimburse for:
6. CANCELLATION COSTS
When cancellation insurance is not valid or purchased
When booking with combination of different product categories, it is always the hardest cancellationrule that applies. If you wish to review, adjust or cancel your reservation, please follow the instructions that are given in the confirmation email. Please note that you may be charged for cancellation costs in accordance with the hotel’s cancellation policy and terms of no-show ! We recommend that you read the terms and conditions carefully before you complete your reservation. Observe that for events and groups there is special terms.
To cancel or change a reservation, the following charges apply, unless otherwise specified in your booking confirmation:
– Cancellation and change of hotelroom, Bed & Breakfastroom
A change or cancellation must be made at the latest 17:00 the day before arrival. If canceled or modified later than 17:00 the day before arrival or a no-show will be charged 100% of the booking price. If you are unable to attend at short notice and out of office hours, you can contact the property directly for the possibility of cancellation. You must then notify By Nordiq within two weekdays.
(Cancellation and changes does not apply to certain offers and discounts)
– Cancellation and change of hostel
A change or cancellation must be made at the latest 14 days before arrival. If canceled or modified later than 14 days before arrival or a no-show will be charged 100% of the booking price. If you are unable to attend at short notice and out of office hours, you can contact the property directly for the possibility of cancellation. You must then notify By Nordiq within two weekdays.
(Cancellation and changes does not apply to certain offers and discounts)
– Cancellation and changes of cottages and apartments
– Cancellation and changes of camping
– Cancellation and changes of the packages, activitys, events, tickets, giftcards or transport
Not possible to cancel or change, unless otherwise stated in the booking confirmation
(Cancellation and changes does not apply to certain offers and discounts)
Please note! Cancellation via callcentre must take place within our regular officehours . Please note that your cancellation is not valid until you have received a written cancellation confirmation from By Nordiq. If you are unable to attend at short notice and out of officehours you can contact the property directly to check the possibility of cancellation, and you must then communicate this to By Nordiq the next business day. Refunds can not be guaranteed if you cancel directly to the hotel. Please note that certain discounts and offers can not be changed or canceled. Refunds will not made for ” No-show” . Check your booking confirmation you received at time of booking for more information about your booking and your booking conditions.
Special terms for events and groups (group is over 9 persons)
When cancelling or changing a booking for events or groups, the following fees apply, unless otherwise specified in your booking confirmation:
– Cancellation for the whole group or parts of the group
Charges for cancellationinsurance, invoices and cancellationcosts will not be refunded
7. CHANGING A RESERVATION
Changing reservations via callcentre in cases it is possible from terms of the booking conditions is charged 100 kr.
8. COMPLAINTS
Complaints must be presented to the person responsible of the product such as the hotel, golf course manager etc, or his agent as soon as possible. If you are unable to solve the problem, please contact By Nordiq by phone +45 6991 1651 or email info@bynordiq.dk [2]
The right to complaint is lost if you do not inform the vendor or the person responsible for the product. If you leave the accomodation, golf course or event and the organizer does not get a reasonable time to solve the problem you forfeit the right to compensation. Claims for compensation must be sent to By Nordiq in writing no later than 30 days after the end of the journey.